Shipping policy

Shipping Policy

Order Processing Time

All orders are processed and shipped within 48 hours (excluding weekends and statutory holidays).  Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Carriers

We ship orders using trusted Canadian carriers, including:

  • Canada Post
  • Purolator

The carrier used may vary depending on your location, shipping method selected at checkout, and package size.

Shipping Rates

  • $5 flat rate for regular shipping
  • Free shipping on orders over $70 (before tax)

Shipping rates are calculated at checkout and apply to Canadian orders.

Shipping Methods & Delivery Times

Delivery times begin once the order has shipped and may vary based on destination.

  • Standard Shipping: Estimated delivery within 3–9 business days
  • Xpresspost: Estimated delivery within 1–2 business days, depending on location

Delivery times are estimates only and are not guaranteed. Delays due to weather, peak shipping periods, remote locations, or carrier issues may occur.

Please note: Shipments to Canadian PO Boxes may experience longer delivery times.

Tracking Information

Tracking information will be provided via email once your order has shipped, allowing you to monitor your package until delivery.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier. If your package appears delayed, stalled in transit, or marked as delivered but cannot be located, please contact us at contact@puravidatallow.com and we will assist you with next steps, including carrier inquiries when applicable.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.  We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to have the order resent.

Returns & Shipping Responsibility

Shipping fees are non-refundable. Delays caused by shipping carriers do not qualify for refunds or returns.

Orders returned to us due to incorrect or incomplete address information are not eligible for refunds. Customers may be responsible for additional shipping costs to have the order resent.